Who We Are
C3 was founded by two hospital revenue cycle leaders determined to remedy issues they faced while working in healthcare systems throughout the United States. C3 specializes in revenue cycle and payor operations, and our service offerings are centered around this expertise.
We provide outsourced patient access to supplement your pre-registration and authorization teams. Because our highly skilled and experienced staff are managed by us, we eliminate the headaches of training temporary staff or the delays of hiring new employees. In addition to augmenting staff, we leverage our payor and revenue cycle expertise to provide denial management, payor audit defense, reimbursement audits and specialized consulting services designed for hospitals and physicians groups.
Our professionals work collaboratively with your teams to design and implement the right solutions for your unique challenges and needs. We provide actionable feedback and reports to your leadership, assisting your efforts to improve processes and focus additional resources.
Our mission is to become a true partner and extension of your organization’s operations team, offering specialized expertise and the proven ability to take on a wide range of initiatives.
Give us a call today at 888-908-1660 to discuss your specific needs and challenges.
Our Customer Service Philosophy
Service
Relationships
Commitment
We don’t seek transactions, we seek relationships – ones that last and continue to grow, strengthen and improve over time.
Our Leadership Team
Chris Olander
Chief Executive Officer
colander@c3rcs.com
www.linkedin.com/in/chrisolander
Chris has over 25 year’s experience in healthcare operations in a wide range of settings, particularly focused on managed care and revenue cycle. Throughout her career, she has worked with hospitals and health systems, physicians and insurance companies across the country. Early on, Chris developed a passion for advocating fair and reasonable terms with insurance companies. She is acutely aware of the struggle that children’s and specialty hospitals face in managing the bottom line. Chris’ passion and commitment to our clients stems from having been in their position.
Chris boasts a track record of organizational transformation with significant improvement in financial performance. She has an MBA in Strategic Management and Organizational Behavior from the Illinois Institute of Technology, Stuart School of Business and was on the board of Florida HFMA.
Christine Benn
Chief Operating Officer
cbenn@c3rcs.com
www.linkedin.com/in/christinebenn
Christine developed the concept of a specialized services unit during her tenure at a world-renowned children’s hospital where she served as the Director of Patient Access. The specialized services unit was a successful solution to patients traveling from all over the world to receive state-of-the-art treatment. Christine’s collaborative nature and her passion for both performance improvement and customer service provides a highly successful and financially astute solution for our clients.
Christine has worked with hospitals and providers throughout the country as a consultant for a major nationwide consulting firm, where she focused on revenue cycle redesign, patient access consolidation, project management and corporate strategy. She has an MHA from the University of Florida.
Misty Davis
Senior Vice President, Sales & Marketing
mdavis@c3rcs.com
www.linkedin.com/in/mistydavis
Misty has spent more than 25 years in healthcare revenue cycle sales. Misty is a member of American Association of Healthcare Administrative Management (AAHAM) and Healthcare Financial Management Association (HFMA). Misty has served on the Board of Directors for Florida HFMA and is the current President. During her years of volunteering for Florida HFMA, she has received the President’s Award in 2022, the Director of the Year award in 2020 and the Volunteer of the Year award in 2017. She has been a member of AAHAM since 1999 and previously served 4 years on the Board of Directors for the Texas Blue Bonnet Chapter.
Misty has maintained a servant leader mentality throughout her healthcare sales career, ensuring her clients always come first and has consistently kept an open communication with them for years to come.
Christine Hancock
Vice President, Revenue Cycle Solutions
chancock@c3rcs.com
www.linkedin.com/in/christinehancock
Christine Hancock brings over 34 years of extensive experience in the healthcare revenue cycle field. Her career spans a diverse array of specialties, including revenue integrity, hospital and physician coding and billing, managed care contracting, patient access, financial clearance, utilization case management, and departmental transformation and restructuring.
As Vice President of Revenue Cycle, Christine supports transformation initiatives, leads outsource projects and provides interim leadership. Previously, she served as Senior Director of Revenue Cycle at Johns Hopkins Medicine, where she was instrumental in enhancing revenue cycle operations.
Christine earned her Bachelor of Science in Business Administration from the Warrington College of Business Administration at the University of Florida and a Master’s in Healthcare Administration from Ohio University. She previously held a Certified Professional Coder (CPC) and is a current a Certified Medical Practice Executive (CMPE) through the Medical Group Management Association (MGMA).
Her deep expertise and leadership in healthcare revenue management make her a valuable asset to any organization seeking to optimize financial performance and operational efficiency.
